Terms & Conditions


Last updated: 24 November 2020

This website located at www.justmovein.com (including all subpages or other domain names through which we provide services, referred to as the "Site") and the Just Move In mover services are provided by:

Ethical Introductions Limited (T/A Just Move In)
14a Commercial Road, Bournemouth, BH2 5LP
Tel: 01202 022448
Email: welcome@justmovein.com

Registered in England with company number 09280849 and VAT registration number 215 7528 09.

Just Move In is authorised and regulated by the Financial Conduct Authority (FRN 837215).

In these Just Move In Terms of Service (these "Terms"), "Services" means all elements of the home mover services provided by Just Move In, which may include concierge services (e.g. notifying utilities or arranging new services connected with the move or the property), whether conducted through the Site or offline (e.g. over the phone), referencing services, and the Site.

Certain features of our Services may be subject to additional instructions, terms, or rules, which will be posted on the Site in connection with such features. Your provision of information relating to you or any other person, including through any agency or third party introducer, over the phone to one of our managers, through or in connection with the Services is governed by the terms of our privacy policy as updated from time to time, available at www.justmovein.com/privacy-policy.

These Terms set out the legally binding terms and conditions that govern all use of our Services, whether online, by email or telephone, or any other means.

By accessing or using any Services (including the Site), you are accepting these Terms (on behalf of yourself or the entity that you represent).If you do not agree with all of the provisions of these Terms, you must not access or use our Services.

1. The Services

1.1 Our Services are subject to change over time but may involve any of the following:

a) Change of occupation notifications

  • Informing relevant parties in relation to council tax, water, sewage, electoral roll, broadband, gas, or electricity (for moving into a property and, in the case of a tenancy, when moving out)

b) Arranging and contracting services

  • Facilitating the ordering of services in your name such as energy and telecommunication;

  • Making introductions to third party brokers working with us, e.g. for insurance and broadband services;

  • Removing your name(s) and address(es) from mailing or marketing lists or other databases.

1.2 By using the Services, you authorise us to act on your behalf and instruct third party organisations in relation to the above.

1.3 We will ask for your consent before committing to any particular third party services. For these purposes we may fill in and submit forms and accept terms and conditions and policies as your agent. We will endeavour to provide you with sufficient background information. You should review all materials provided by us and by the third party organisations. For the services contracted, your relationship is with the third party organisations (and not Just Move In) and they are solely responsible for the transactions entered into, customer services, and their products and services.

1.4 Change of occupation notifications are made on a best efforts basis, using the information available to us. Just Move In takes no responsibility for incorrect information provided to us or for any actions or failures by third parties.

1.5 We reserve the right, at any time, to modify, suspend, or discontinue the Services (in whole or in part) with or without notice to you. We will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Services or any part thereof.

2. Rights over the Services

2.1 Subject to these Terms, Just Move In grants you a non-transferable, non-exclusive, revocable, limited licence to use and access the Services solely for your own personal, non-commercial use. If you are or represent a business you may use the Services for that business (but not for any third party) in accordance with these Terms.

2.2 The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Services, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, adapt, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Services in order to build a similar or competitive website, product, or service; and (d) except as incidental to normal Site browsing and use, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed or transmitted. All copyright and other proprietary notices on the Site (or on any content displayed on the Site) must be retained on all copies.

2.3 Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Services and Site content are owned by Just Move In or our licensors. Neither these Terms (nor your access to the Services) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited rights of use expressly set out in Section 2.1. Just Move In and its licensors reserve all rights not explicitly granted in these Terms.

3. Accounts

3.1 In order to use certain features of the Services, you may be required to register for an account ("Account") and provide certain information about yourself as prompted by the account registration form or if set-up over the phone one of our Move Specialists. You must only provide registration information that is truthful and accurate and you must keep such information updated and complete.

3.2 If you submit your information via a form on the Site or when our Move Specialists first make contact with you, we will set up an Account for you.

3.3 You may cancel your Account at any time, for any reason, by emailing my.data@justmovein.coor if available by following the instructions on the Site. We may suspend or terminate your Account as set out in these Terms.

3.4 If we provide the ability for you to login to your Account, you are responsible for maintaining the confidentiality of your login information and are solely responsible for all activities that occur using your Account. You must immediately notify us of any actual or suspected unauthorised use of your Account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with the above requirements.

4. User Content

4.1 "User Content" means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user’s profile or postings). You are solely responsible for User Content posted by you or through your Account. You assume all risks associated with use of such User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of such User Content that personally identifies you or any third party. We are not obliged to backup any User Content, and your User Content may be deleted from the Site at any time without prior notice. You are solely responsible for creating and maintaining backup copies of User Content if you desire.

4.2 You hereby grant Just Move In an irrevocable, nonexclusive, royalty-free and fully paid, worldwide licence to reproduce, distribute, communicate to the public, publicly display and perform, adapt or prepare derivative works from, incorporate into other works, and otherwise use and exploit your User Content, and to grant sub-licences of the foregoing rights, for the purposes of including your User Content in the Site. You hereby irrevocably waive (and will ensure that any third party also waives) any moral rights including to be named as author with respect to your User Content.

4.3 Our "Acceptable Use Policy" is as follows:

(a) You must not use the Site to collect, upload, transmit, display, or distribute any User Content: (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, offensive, promotes discrimination, racism, bigotry, hatred, or violence of any kind or is otherwise objectionable in Just Move In’s opinion; (iii) that is harmful to children; or (iv) that breaches any law, regulation or code of practice.

(b) In addition, you must not: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, malware or any software intended to damage, alter or gain unauthorised access to a computer system or data; (ii) send through the Site unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of unsolicited messages; (iii) use the Site to harvest, collect, gather or mine or farm information or data regarding other users; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site; (v) harass or interfere with any other user’s use and enjoyment of the Site; or (vi) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site.

4.4 We reserve the right (but have no obligation) to review any User Content and, if it is in breach of the Acceptable Use Policy or these Terms, to remove or modify it or take any other appropriate action.

4.5 If you provide to us any feedback, ideas or suggestions regarding the Services ("Feedback"), you hereby assign Just Move In all rights in such Feedback and agree that we shall have the right to use and fully exploit such Feedback in any manner we deem appropriate. You will not submit to us any information or ideas that you consider to be confidential or proprietary.

4.6 Each Site user is solely responsible for any and all of its own User Content. We are not responsible for any User Content and make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content. Your interactions with other Site users are solely between you and such users. We will not be responsible for any loss or damage incurred as the result of any such interactions. We do not mediate or otherwise become involved in disputes between users.

5. Third-Party Content

The Site may contain links to third-party websites and services, and/or display advertisements for third parties ("Third Party Content"). Third Party Content is not under our control, and we are not responsible for it or for any transactions, negotiations, or dealings with or any products or services available from such third parties. You use all Third-Party Content at your own risk. When you click on or download any Third-Party Content, the applicable third party’s terms and policies apply, including their privacy, cookie and data use policies, which may differ from ours and which you should check before proceeding.

6. Warranties

We will provide the Services with due care and skill. Save as expressly indicated in these Terms, the Services are provided on an "as-is" and "as available" basis, and, to the extent permitted by applicable law, we expressly exclude all implied warranties and conditions of any kind, including all warranties or conditions of satisfactory quality, fitness for a particular purpose, title, quiet enjoyment, accuracy, compatibility or non-infringement. We make no warranty that the Services will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.

7. Limitations of Liability

7.1 To the maximum extent permitted by law, and subject to the provisions of Section 7.2, in no event shall we be liable to you or any third party for any of the following that may arise from or relating to these Terms or the Services, even if we have been advised of the possibility of such losses:

(a) losses of profits, anticipated savings, data or User Content, or costs of substitute products or services;

(b) indirect or consequential losses or damages; or

(c) any other losses or damages in excess of a maximum of fifty pounds sterling (GBP 50) which shall be our maximum aggregate liability to you for any claims arising out of or in connection with the Services and these Terms.

7.2 The exclusions and limitations in this Section 7 shall apply to the maximum extent permitted by law, but we do not exclude liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which may not be excluded by applicable law.

8. Indemnification

You agree to indemnify and hold harmless Just Move In (and our officers, employees, and agents), including court costs and legal fees, from any claim made by any third party caused by or arising out of (a) your use of the Services, (b) your breach of these Terms, (c) your breach of applicable laws or regulations, or (d) your User Content. We reserve the right, at your expense, to assume the exclusive defence and control of any such matter, and you agree to cooperate with our defence of these claims. You must not settle any claim without our prior written consent (not to be unreasonably withheld, conditioned or delayed).

9. Commission

The Services are provided to you at no charge. In some cases we may receive a commission from introducing you or registering you with a service provider. The commission goes to pay for our time, costs of provision of the Services, costs charged by agencies, and any potential profits, without which we would not be able to provide the Services. The commission amount will vary depending on the supplier, the product or service you sign up to. By using our Services, you consent to us receiving commission payments.

10. Term and Termination.

These Terms (as amended from time to time) will remain in full force and effect while you use any part of the Services or have an open Account. We may suspend or terminate your rights to use the Services or Account at any time for any reason at our sole discretion, including if you breach these Terms. Upon such termination, your Account and right to access and use the Services will terminate immediately. Termination of your Account may involve deletion of your User Content. We will not have any liability whatsoever to you for any termination of the Services or your rights under these Terms.

11. General

11.1 We may make changes to these Terms for any reason from time to time. If we make any substantial changes, we may notify you by sending you a notice by e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. Such changes will be effective upon the earlier of thirty (30) calendar days of such notice. Use of any part of the Services following such notice constitutes your agreement to be bound by them.

11.2 These Terms and any written instructions or policies we issue from time to time constitute the entire agreement between you and us regarding the use of the Services and supersede any representations, arrangements, or discussions not contained here.

11.3 A waiver by us of any right or remedy under these Terms shall only be effective if it is in writing and shall apply only to the circumstances for which it is given. Our failure or delay to exercise or enforce any right or remedy under these Terms shall not operate as a waiver.

11.4 If any provision of these Terms is, for any reason, held to be invalid or unenforceable, all other provisions of these Terms will be unaffected.

11.5 You may not assign or transfer these Terms or your rights or obligations without our prior written consent. We may freely assign or transfer these Terms or its rights or obligations.

11.6 These Terms and all matters arising out of or in connection with the Services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales, without affecting any protections that you may have under consumer protection laws of your home state. The courts of England and Wales shall have exclusive jurisdiction to decide any dispute or claim arising out of or in connection with these Terms or the Services (including non-contractual disputes or claims).

Tel: 01202 022448

Email: welcome@justmovein.com