How to make a grievance
Just Move In is committed to operating with the highest standards of ethics, transparency, and accountability. As a certified B Corporation, we take our responsibilities to all stakeholders seriously and recognise that our business exists to serve our customers, communities, employees, and the environment.
This policy outlines how stakeholders may raise grievances or misconduct concerns about our operations and the procedures we follow to address these matters.
Submitting your grievance
You can reach our team in the way that suits you best. For a grievance, we generally recommend a written submission.
📧 Email: move@justmovein.com
📞 Phone: 01202022448 (Mon–Fri, 9am–5:30pm)
📮 Post: Just Move In - The Echo, 18 Albert Rd, Bournemouth BH1 1BZ
What happens next?
1.
Acknowledgement: sending confirmation of receipt to the complainant
3.
Investigation: an impartial and thorough review of all evidence to prepare a report
2.
Initial Assessment: to assess, classify, and assign the grievance
4.
Resolution: determining the outcome, any remedial actions, and communicating back
Read our Grievance and No Retaliation policies and process