‘It’s got to be the customer service. That’s what it’s all about.’

Finders Keepers, Oxford


How Just Move In worked with Finders Keepers.

Oxfordshire-based Finders Keepers have seen some major benefits of working with Just Move In, which has mainly come from our complimentary Utility Management service. They’ve been able to save massive amounts of time and hassle managing utility transfers and change of occupancy notifications, which was previously eating into their property managers’ working days. Just Move In prides itself on customer service, and having experienced this first-hand, Finders Keepers are glad to know that their clients are receiving similar treatment. 


About the Subject

Launched in 1972, Finders Keepers is an award-winning property letting and management agent, based in Oxfordshire. They now have eight offices, from which they let and manage around 3000 homes across North Oxford, Central Oxford and East Oxford, Abingdon, Banbury, Bicester and Witney. 

Finders Keepers started working with Just Move In in 2018 and have been benefiting from our Utility Management and Home Setup services.

Challenges and Objectives

Prior to working with Just Move In, Finders Keepers handled all of their utility transfers themselves via telephone calls, emails or post. Their greatest frustration was the time spent on hold to utility companies and the regular disputes and misunderstandings over tenancy changes.

Finders Keepers wanted to save the time spent managing utilities and avoid the hassle that they experienced. As well as that, they were looking for ways to offer added value for their clients through our Home Setup service, which would help them differentiate themselves from their competitors.

The Results

Since working together, Finders Keepers have been able to save a huge amount of admin time, which has freed up their team to work on more important tasks. They’ve been able to contact Just Move In easily whenever they’ve needed anything, which has given the team peace of mind. 

As well as knowing that their customers are being dealt with by friendly people, Finders Keepers are also glad to know that Just Move In only offer home services from reputable companies. Customer service is vitally important to them and it’s crucial that any partners continue this emphasis.


Just Move In has saved us a tremendous amount of time and enabled our Property Management team to concentrate on other aspects of our service

Strutt & Parker

As an agency using Just Move In we have been over the moon with how the service works. Just Move In have done an excellent job in becoming an extension of us. Our tenants love the service and that they can set everything up with one call. Massive thank you from the whole team at Paramount!


We have been using Just Move In in for a number of years and have recently expanded their service across all our branches. They provide an efficient and hassle free service for both our clients and our company with an ever present focus on great customer service.

Hurford Salvi Carr

Excellent customer care with immediate response to any query. Highly recommended! Fantastic support, especially from Steph, who has been quick & thorough in assisting us and our clients with all our queries during this lockdown period.

Swift Property

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