"The feedback received from tenants has been extremely positive."
The Apartment Company, Bath
How Just Move In worked with The Apartment Company
Bath-based The Apartment Company have had a blast working with Just Move In, mainly because of our Utility Management service for lettings agents. We've been able to save them huge amounts of time and hassle that would otherwise be spent on the phone managing utility transfers and change of occupancy notifications. This allows them to be more productive and focus on the things that matter.
Our top-tier customer service has meant The Apartment Company have received overwhelmingly positive feedback from their movers, that's reflected positively on them. We're super glad to know that our service is helping them in a major way.
About the Subject
The Apartment Company's name reflects what they're good at: specialists in the apartment lettings space. Based in Bath, The Apartment Company are passionate about the city which easily translates into their work with movers. With a highly-trained team packed full of local knowledge, they are the go-to for apartment lets in Bath.
We started working with The Apartment Company in November of 2021, and ever since we've both been over the moon about the partnership. They benefit from our Utility Management and Home Setup services, and we get to positively impact the lives of many movers. Talk about a win-win.
Challenges and Objectives
Before working with Just Move In, The Apartment Company handled all of their utility transfers internally, often over the phone or via live chat. This, of course, took up loads of time - and was their biggest frustration prior to working with us.
The Apartment Company wanted to get back time, improve their customer's experience, and add more value to their movers through our Home Setup Service - all of which, we're happy to say, have been achieved.
The Results
Since partnering with us, The Apartment Company have saved massive amounts of admin time, helping their team to become much more productive. Through our Partner Success team, they've been able to easily contact us with any queries or questions puzzling their minds.
The added benefit of knowing that each of their movers is in capable hands has given The Apartment Company great peace of mind and even resulted in many positive reviews.
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