Void Management on the Alto platform
Are you an Alto customer? Then you’re in the right place.
We’re Just Move In, and our Void Management service helps letting agents and property managers better manage the vacant period between lets.
With a few simple steps directly embedded within Alto, we help consolidate your energy bills under a single renewable energy supplier, simplifying the admin between lets and removing the hassle of contacting the energy suppliers directly. Plus, each void account will automatically earn £15 free credit towards the first bill.
How it works
It's already set up for you within Alto.
Simply opt your properties in and Just Move In will be able to help with the next end of tenancy.
Benefits of our Void Management
Easy and efficient control of vacant periods
Our void energy solution gives you complete control over void periods. It’s quick and easy to manage, and you’ll know exactly who is supplying the property.
All in one place
The process is quick and simple, all managed directly through Alto’s CRM.
£15 credit
£15 credit is automatically applied to the void account to go towards the first bill.
Accurate void periods
We’ll take care of notifying the energy supplier of the next incoming tenant, so that your landlords are never charged for more than they should.
Tenant flexibility
When a new tenant moves in, they have the flexibility to stick with the existing tariff, or switch to any other energy supplier, free of charge.
Great communication
Due to our long-standing relationship with our energy suppliers we have direct communication with them. This enables us to solve any issues much quicker than with other suppliers.
Simplified bill payments
You have the option to register the energy account with Direct Debit details, so that bills are paid automatically, on time, always.
100% renewable energy
All void energy switches are with one of our 100% renewable energy suppliers to minimise the property's carbon footprint.
Sustainable
We pledge to plant one mangrove tree per home that completes a void energy switch.
Our expertise in utilities management
We have over seven years of experience providing industry leading utilities management services, and a dedicated team to support.
We have deep integrations with the national meter databases and their recommended suppliers. This allows us to better locate the meters at properties and results in a completely automatic process.
We also have a Home Setup Service available to movers, offering a joined up service for agencies, landlords and movers.
Our sustainability commitment
Sustainability is at the heart of everything we do, and that's why we've made it our No.1 goal to make home moves greener.
We're a registered B Corp, we're part of 1% for the Planet, and since 2019 we have donated over £50,000 to fund reforestation projects via our partner WorldView Impact Foundation - helping removed an estimated 465 tonnes Co2 from the atmosphere.
In addition, we only ever switch to a 100% renewable electricity tariff.
You can control whether your property is signed up to void switching through the Property Settings page in Alto. You will also have the option to void switch when you add a vacate event. You only need to sign up your property once for void switches to be triggered for all subsequent void periods.
How do I opt in or out?
This depends on your type of landlord, the contractual agreement you have with them, and whether your definition of property management includes managing utilities at the property when it is empty.
Do I need to ask landlords for consent?
Currently the partnership is set up in such a way that we do not contact your tenants directly or offer them our services.
Do I need to ask tenants for consent?
Your property needs to meet the following criteria: you have a rental agreement coming to an end, the property will be empty for at least 5 days between lets, and preferably the energy bills are not included within the property's rent.
If your property does not fall within this description but you are still interested in the service, please contact Alto's team and we can discuss potential solutions.
Is my property eligible for void switching?
You will be placing the property on a Standard Variable Tariff, meaning the rates will be competitive in line with Ofgem’s price cap and you can exit the contract at any point free of charge.
What tariff am I signing up the property to?
No - any property switched will be put onto a Standard Variable Tariff, so incoming tenants are free to switch to any other tariff or provider free of charge.
Are the new tenants locked into an energy contract?
You can cancel switches via the Property Settings page in Alto up to 7 days before the end of the tenancy. If you need to cancel the switch after that, please email voidqueries@justmovein.com and Just Move In will take care of the cancellation directly.
What if I need to cancel the switch?
Just Move In will automatically be notified of any changes you make to the end of tenancy in Alto - for example if the move out is cancelled, or the end of tenancy date changes. If you need to cancel the void switch, you can do so via the Property Settings page.
What happens if the void period changes or is no longer happening?
For now, the service focuses on the energy supplies but we have plans to expand in the future. Please speak to Alto if you have further questions or are interested.
Does this include other utilities such as council tax, water and sewerage?
FAQs