Service Ops — Level 1

To us, our employees are just as important as our customers. Because we know, if we take care of our staff, they’ll look after our customers. And paying at least the Real Living Wage is just one of the ways we do that.

You can help us make a positive difference

We don't stop at employee welfare. We’ve built a company that does the right thing for people, society and the environment too. We plant a mangrove tree for every customer. We recommend 100% renewable tariffs. We support local charities. And much more. All of which helped us become a B Corp company. By working with us, you’re not just making moving home easier for people. You’re contributing towards making our world a better place.

Over a thousand 5-star reviews from our happy customers…

Your career at Just Move In

Not sold from the above? We've got you covered. Here are a few more reasons to work with us: ✔ An opportunity to join a fast-growing and ethically focused business ✔ Excellent progression opportunities ✔ Company Pension ✔ 24 days annual leave plus bank holidays ✔ Enjoy your birthday off as a FREE extra day of holiday ✔ Monthly bonus and regular sales incentives ✔ No weekend or evening working ✔ A super-friendly, supportive and productive team environment ✔ Regular charity events, annual summer day out and Christmas party ✔ Bike to work scheme & wellness programme ✔ We’re B Corp certified

Keeping things secure

There's no need to worry about your data when you apply to work with us. All of our data is stored securely in line with GDPR regulations. You can find out more by viewing our Candidate Privacy Policy using the button below.

The Role:

You would be serving as the first, perhaps only, point of contact between our end users and Just Move In. The roles of the Service Desk level 1 can be grouped into three main processes: USER QUERY/ISSUE HANDLING Ensuring user queries or issues are captured, validated, and triaged for further processing. COMMUNICATING WITH USERS Ensuring that various types of information are communicated to users through the appropriate channels. OPTIMISATION Ensuring improvement of the two previous processes through analysis, reviews, and reporting, as well as through automation, competence building, knowledge sharing and other organisational changes.

What we’re looking for in you:

✔ Excellent oral communication skills ✔ Organised and detail-oriented ✔ Ability to diagnose and resolve issues ✔ Basic knowledge of computer systems and mobile devices ✔ Hands on experience with diagnosing and resolving basic technical issues ✔ Excellent communication and interpersonal skills ✔ Customer-oriented and patient ✔ Team player ✔ Desire to learn ✔ Multi-tasking ✔ Have the ability to thrive in a rapidly changing environment and handle multiple tasks at any given time, with impeccable attention to detail

What you’ll do

✔ Receive and handle requests for service from Movers, Partners and Suppliers via Phone, Chat / WhatsApp, Email ✔ Identify and classify incident types and service interruptions ✔ Record incidents cataloguing them by symptom and resolution ✔ Identify and diagnose issues and problems ✔ Provide first line investigation and diagnosis and promptly allocates unresolved issues as appropriate ✔ Categorise and record reported queries and provide solutions ✔ Support problem identification ✔ Advise users on appropriate course of action ✔ Monitor issues from start to resolution ✔ Respond to common requests for service by providing information to enable fulfilment ✔ Promptly allocate unresolved calls as appropriate ✔ Escalate, if needed, unresolved problems to a higher level of support ✔ Provide essential online security advice and support ✔ Book / rebook Home Setup and Bills Checkups ✔ Help accommodate our rapid growth and run at scale ✔ Continue our transition to digital-first ✔ Help foster long-term relationships with customers